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Our “Store”
Our business is open between 9:00 a.m. and 5:00 p.m. Eastern time, Monday through Saturday.
We do not operate a “brick-and-mortar” store, and we therefore have no showroom and no facility for dropping off pens for repair or picking them up. We like to think of our clients as our friends, but in reality we've never met; and even if it seemed wise to admit strangers to our home, we are quite busy during the days doing pen repairs and handling all the “office” work associated with our business. We appreciate your understanding.
Contacting us by Email
The best and most reliable way to contact us is by electronic mail. By using email, you can retain copies of your communication with us, so that you and we will be “on the same page” about what has transpired, is in process, or is expected. Email also allows you to choose a time that is convenient for you. We try to respond in a timely manner. Here are our email addresses:
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Robyn: robyn@mainstreetpens.com
Contacting us by Telephone
As indicated above, we prefer email for convenience, reliability, and archival reasons; but if for some reason you cannot use email, you can telephone us at (315) 727-3257 during the hours listed above. If we are not available, please leave your number and a short message on our answering machine.