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Length of warranty:
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All pens are guaranteed for one year from date of repair or sale.
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What is covered:
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Restoration work and parts used in restoring your pen.
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What is not covered:
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Pens that have been misused, or
abused, pens that have been filled with India (drawing) ink; and cracks
or other damage not related to the repairs performed on the pen. Pens
that have been opened or worked on by anyone other than Main Street
Pens.
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What we will do in case
of a warranty claim:
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We will correct the defect and return the pen to you at our expense.
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What you need to do:
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Save your receipt! Send the pen
to us with a copy of your receipt and a with note explaining the
problem you are experiencing. An email letting us know that the pen is
being sent would be helpful! It's as simple as that.
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| Return policy on pens sold: |
The repair warranty applies to all pens sold.
Pens may be returned for refund or exchange if :
* They are returned in the same condition in which they were sold.
* You return the pen within 10 days of being received.
Since we ship by priority mail, it is assumed that the pen is
received 2 days after it is shipped.
* Please note that we do not refund shipping charges. |
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