Main Street Pens

Main Page
About Main Street Pens
Restoration Services
Our Policies
Articles and Essays
Pens for Sale
We Buy Pens
Meet Us at Pen Shows
Testimonials
Warranties and Policies

(You were counting on this, right?)

Length of warranty:
Pens are guaranteed for one year from date of repair or sale.  The repair warranty applies to all pens sold unless otherwise noted in the listing. ( for example, consignment pens or Cheapskate Alley)
What is covered:
Restoration work and parts used in restoring your pen, excluding latex sacs and diaphragms.  Latex sacs and diaphragms are covered for 90 days.
What is not covered:
Pens that have been misused, or abused,  pens that have been filled with India (drawing) ink; and cracks or other damage not related to the repairs performed on the pen.  Pens that have not been periodically cleaned and maintained. Pens that have been opened or worked on by anyone other than Main Street Pens.  Cleaning and maintenance is the responsibility of the owner and is not covered under our warranty.
What we will do in case
of a warranty claim:
We will correct the defect and return the pen to you at our expense.
What you need to do:
Save your receipt! Send the pen to us with a copy of your receipt and a with note explaining the problem you are experiencing. An email letting us know that the pen is being sent would be helpful! It's as simple as that.
Return policy on pens sold Pens may be returned for refund or exchange under the following conditions :
* They are returned in the same condition in which they were sold.   Any and all of the items listed under "What is not covered," means that the pen is not in the same condition in which it was sold, and  may not be returned..
*  You must return the pen within 10 days of being received.  Since we ship by priority mail, it is assumed that the pen is received 2 days after it is shipped.
*Refunds are issued after we receive and inspect the pen.  
* Please note that we do not refund shipping charges.
Payment We do not ask for or require either a deposit or pre-payment for repairs.   Payment for repairs is expected when  the repairs are completed.  Should you decide not to have a repair done or completed, we charge for return  shipping.  We accept checks, money orders,  PayPal, and credit cards  (Master Card, Visa and Discover) when you call with the card number.  If personal checks or eChecks are sent, we will hold the pens until the check clears, up to 10 business days.   We reserve the right in certain cases to require payment by bank check  or postal money order.  We will notify you by email, with a postcard follow up.  The last notice will be by mail.  Repaired pens for which payment has not been received 30 days after the initial email notification will be considered abandoned and may be sold or used for parts.   

 We ship only after payment has been received in full.
Shipping outside of the United States We do ship to locations outside of the US.  Shipping is by flat rate priority mail with full insurance, or first class registered mail.   For repairs, we state that the pen is the owners pen, with no commercial value, then list the repair charges.  For pen sales or sales of other items we list the pen or item as what it is, with the price as sold on the customs form, and the receipt in the package.  We do not understate prices or charges to evade taxes.  It is illegal.  Please do not ask.
© 2017 Ron Zorn

Contact Us | Privacy Policy