Warranties and Policies
(You were counting on this, right?)
Length of warranty:
Pens are guaranteed for one year from date of repair or sale. The
repair warranty applies to all pens sold unless otherwise noted in the
listing. ( for example, consignment pens or Cheapskate Alley) Pelikan parts supplied as "refurbished" have a 90 day warranty.
What is covered:
Restoration work and parts used in restoring your pen, excluding latex
sacs and diaphragms. Latex sacs and diaphragms are covered for 90
What is not covered:
that have been misused, or
abused, pens that have been filled with India (drawing) ink; and
or other damage not related to the repairs performed on the pen.
Pens that have not been periodically cleaned and maintained. Pens
that have been opened or worked on by anyone other than Main Street
Pens. Cleaning and maintenance is the responsibility of the owner and is not covered under our warranty.
What we will do in case
of a warranty claim:
We will correct the defect and return the pen to you at our expense.
What you need to do:
Save your receipt! Send the pen
to us with a copy of your receipt and a with note explaining the
problem you are experiencing. An email letting us know that the pen is
being sent would be helpful! It's as simple as that.
|Return policy on pens sold
||Pens may be returned for refund or exchange under the following conditions :
* They are returned in the same condition in which they were sold.
Any and all of the items listed under "What is not covered,"
means that the pen is not in the same condition in which it was sold,
and may not be returned..
* You must return the pen within 10 days of being received.
Since we ship by priority mail, it is assumed that the pen is
received 2 days after it is shipped.
*Refunds are issued after we receive and inspect the pen.
* Please note that we do not refund shipping charges.
||We do not ask for
require either a deposit or pre-payment for repairs.
Payment for repairs is
expected when the repairs are completed. We appreciate prompt payment - your payment is our paycheck!
Should you decide
not to have a repair done or completed, we charge for return
shipping. We accept checks, money orders, PayPal, and
credit cards (Master Card, Visa and Discover) when you call with
the card number. If personal checks or eChecks are sent, we will hold the
pens until the check clears, up to 10 business days. We reserve
the right in certain cases to require payment by bank check or
postal money order. We will notify
you by email, with a postcard follow up. The last notice will be
by mail. Repaired pens for which payment has not been received 30
days after the initial email notification will be considered abandoned
and may be sold or used for parts.
We ship only after payment has been received in full.
locations in the US is by USPS flat rate priority mail with insurance
and signature confirmation. We think that signature confirmation
while perhaps at times inconvenient, is a good way to insure that the
pen gets to you. If you do not want us to send with signature confirmation you must tell us in advance, and assume the risk of loss.
We do ship to locations
of the US.
Shipping is by International flat rate priority mail with full insurance, or
first class registered mail. For repairs, we state that the pen
is the owners pen,
with no commercial value, then list the repair charges. For pen
sales or sales of other items we list the pen or item as what it is,
with the price as sold on the
customs form, and the receipt in the package. We do not
understate prices or charges to evade taxes. It is illegal.
Please do not ask.