| To get your pens in
|We ask that you contact us by email or by phone before
sending any pens in for repair. Our mailing address is
not on the website so that we can talk about the pens and
repairs first, and to prevent random pens landing in our
box. (Yes, it happens) Our email address is on
the Contact Us page.
When pens are sent we must have the following information in
with the pens. Without this information we will not
be able to proceed to check in or work on the pens:
* A list of pens being sent and what is work is to be done
* Your name and contact information - phone number, mailing
address and email address.
| Pens are guaranteed for one year from
date of repair or sale. The repair warranty
applies to all pens sold unless otherwise noted in the
listing. ( for example, consignment pens or Cheapskate
Alley) Pelikan parts supplied
as "refurbished" have a 90 day warranty.
| Restoration work and parts used in
restoring your pen, excluding latex sacs and diaphragms.
Latex sacs and diaphragms are covered for 90
is not covered:
| Pens that have been misused, or
abused, pens that have been filled with India
(drawing) ink; and cracks or other damage not related to
the repairs performed on the pen. Pens that have not
been periodically cleaned and maintained. Pens that have
been opened or worked on by anyone
other than Main Street Pens. Cleaning
and maintenance is the responsibility of the owner and
is not covered under our warranty.
we will do in case
of a warranty claim:
| We will correct the defect and return
the pen to you at our expense.
you need to do:
| Save your receipt! Send the pen to us
with a copy of your receipt and a with note explaining the
problem you are experiencing. An email letting us know
that the pen is being sent would be helpful! It's as
simple as that.
policy on pens sold
||Pens may be returned for refund or exchange under the
following conditions :
* They are returned in the same condition in which they
were sold. Any and all of the items listed under
"What is not covered," means that the pen is not in the same
condition in which it was sold, and may not be
* You must return the pen within 10 days of being
received. Since we ship by priority mail, it is
assumed that the pen is received 2 days after it is shipped.
*Refunds are issued after we receive and inspect the pen.
* Please note that we do not refund shipping charges.
||We do not ask for, or require, a
deposit or pre-payment for repairs. Payment for
repairs is expected when the repairs are completed. We
appreciate prompt payment - your payment is our
paycheck! We accept PayPal, and credit
cards (Master Card, Visa and Discover) when you call
with the card number. We can send a PayPal invoice if
requested - you do not need to have a PayPal account
to pay. We reserve the right in certain cases,
to require payment by bank check or postal money
order. International payments must be made in USD.
We will notify you by email when repairs are completed, with
a postcard follow up if there is no response to our emails.
The last notice will be by
mail. Repaired pens for which payment has
not been received 30 days after the initial email
notification will be considered abandoned and may be sold or
used for parts. Should you decide not to have a repair
done or completed, we charge for return shipping.
ship only after payment has been received in full.
||Shipping to locations in the US is by USPS flat rate
priority mail with insurance and signature confirmation.
We think that signature confirmation while perhaps at
times inconvenient, is a good way to insure that the pen
gets to you.
We do ship to locations outside of the US. Shipping is
by International flat rate priority mail with full
insurance, or first class registered mail. For
repairs, we state that the pen is the owners pen, with no
commercial value, then list the repair charges. For
pen sales or sales of other items we list the pen or item as
what it is, with the price as sold on the customs form, and
the receipt in the package. We do not understate
prices or charges to evade taxes. It is illegal.
Please do not ask. The owner of the pen/customer
is responsible for all Customs, VAT, landing or other
fees which may be collected or charged for their respective